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FAQ's

1. Where are you Located?


Our Address is;

40/42-46 Wattle Rd
Brookvale
NSW 2100

Contact Number: 02 99390261

You will find our shop on the street front of Wattle Rd, next to Wayne Stacey Electrical.  Which is just next to the driveway entrance on Wattle Rd. There is on street parking available


2. Do we have to place our order online or can we visit you in store?

No you can come in to shop in store without placing an order online

3. What are your opening times?

 Monday-Closed

Tuesday- Closed

Wednesday- 10am-2pm
Thursday- 10am-4pm
Friday- 10am-2pm
Saturday-9.00am-11:00am
Sunday -Closed
Public Holidays - Closed



4. Can I return my order?

We ask that you choose your items carefully as we do not offer refunds for change of mind.

If your item is faulty:

  • We are happy to offer full refund, credit or exchange
  • If you believe your item to be faulty or incorrect, please contact us within 7 days of receiving your order. We unfortunately cannot offer refunds or returns after this time.
  • Please do not send back any items without contacting us first.
  • Once we have confirmed the product is faulty or damaged, the return postage fee will be at the cost of Something for Cake.


Cancellations

  • If you choose to cancel your order prior to it being shipped we may be able to refund and cancel your order. 
  • After dispatch, the order is deemed to be finalised, and no refunds can be given unless your items or products are found faulty.


5. How long does will my order delivery take? -

Australian Orders

We dispatch orders TUES - FRIDAY

We endeavour to dispatch orders within 2 business days of receiving payment. 

If you have ordered any of our handmade toppers or cookie embossers these are made to order, and take approx. 2 business days for dispatch.

We use Australia Post to ship all of our orders. Once shipped Australia Post has set these delivery time estimates; This is a guide only

  • Brisbane (postcode 4000): 2-3 business days
  • Adelaide (postcode 5000): 2-4 business days
  • Melbourne (postcode 3000): 2-3 business days
  • Canberra (postcode 2600): 1-2 business days
  • Darwin (postcode 0800) : 3-6 business days
  • Perth (postcode 6000): 4-5 business days
  • Hobart (postcode 7000); 3-5 business days
  • Sydney ( postcode 2000) ; 1-2 business days


You will receive a tracking number from Australia Post once your order is dispatched. If you are experiencing delays or unable to track your order, please contact us so we can help you further.

International Orders:

We dispatch orders TUES - FRIDAY

We endeavour to dispatch orders within 2 business days of receiving payment. 

If you have ordered any of our handmade toppers or cookie embossers these are made to order, and take approx. 2 business days for dispatch.

We use Australia Post to ship all of our orders. Once shipped Australia Post has set these delivery time estimates. Please not we unfortunately cannot be held responsible for delays in delivery times.

We currently ship to United States, New Zealand and Canada

USA-

Standard shipping is approx. 10-15 Business Days

Express Shipping is approx 7-12 Business Days

NEW ZEALAND

Standard Shipping is approx 7-12 Business Days

Express Shipping is approx 5-8 Business Days

CANADA

Standard Shipping is approx 15-25 Business Days

Standard Shipping is approx 10-20 Business Days


6. How much will my delivery cost? 

Your Shipping fee is now dependent on location and weight of your parcel. As prices continue to increase from Australia Post we are no longer able to offer a flat rate shipping fee.

Australia Shipping

Australia wide Standard  Post : $9.95 ( for parcels up to 1kg)

Australia wide Standard post : $12.95 (parcels 1-2kg)

Australia wide standard post: $14.95 ( 2-3kg)

Australia Wide standard post : $16.95 (3-5kg)

Australia wide Shipping :$19.95 (parcels over 5kg)

 

Sydney Express Post : $12.95 ( up to 500g)

Sydney Express Post : $14.95 ( .5-20kg)

Outside Sydney Express Post: $14.95 (up to 500g)

Outside Sydney Express Post: $20.00 ( 500g-2kg)

Please contact us of you order is over 2kg and you are not offered express at the checkout.  We will manually be able to give you a quote for your express shipping.

Once you have placed your order we will contact you before shipping to confirm the additional amount required. Alternatively you can contact us now to confirm fees before placing your order.

International Shipping Fees

Our rates are based on your order weight, the heavier the parcel the more it will cost.

Our international shipping weight is capped at 8kg. We do not ship oversized and heavy items including cake boxes, cake mix, Fondant, Buttercream, and cake boards. If you add these to your order we will remove them and refund you before dispatch.

Your shipping fee will be calculated at the checkout based on your order weight.

7. What payment options do you offer?

1. Credit Card.
All Card payments are processed at the time of checkout as we do not manually retain or enter your credit card details. We accept both Visa and MasterCard and use the secure EWAY gateway to process all payments.  All payments are processed in $AUD.


2. Electronic Funds Transfer
Account details

BSB:032094
A/C:353072
Name: Something for Cake

Description: Please provide your name and order # so we can trace payments.

Note: Goods will not be released until money has cleared into the account. Please allow additional day on top of standard delivery times.

8. Do you offer a wholesale discount?

To be Eligible for a wholesale account, you must fulfill the following requirements:

  • ABN associated with a cake decorating business
  • Business Name
  • Conduct business in the cake decorating industry

To apply for an account please create a retail account HERE. Then send us an email with your business details and we will activate your wholesale account. You will be able to view your wholesale prices on our website. Please allow at least a week for this to be approved.

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